Privacy Policy

This Privacy Policy explains how GRID Ltd., operating as #jointheGRID, collects, uses, stores and protects personal information when you visit our website or contact us through our online services.

#jointheGRID is based in Trinidad and Tobago and provides Digital Workspace and Enterprise Intelligence solutions across the Caribbean.

We aim to handle personal information responsibly and in accordance with applicable data protection requirements, including the Data Protection Act, 2011 of Trinidad and Tobago to the extent that its provisions are in force.

When you submit an enquiry through this website, we may collect information such as:

• Full name
• Organisation name
• Work email address
• Telephone or WhatsApp number
• Organisation size
• Area of interest
• Information included in your enquiry or message

You choose whether to provide this information. Certain information may be required so that we can properly respond to your enquiry.

Our website infrastructure may also collect limited technical information required to operate and secure the website, such as IP address, browser type, device information, request information and server logs.

Information submitted through the website may be used to:

• Respond to enquiries
• Understand your organisation's requirements
• Discuss our solutions and services
• Prepare quotations, proposals or other requested information
• Communicate with you about an existing or potential business relationship
• Maintain records of business communications
• Operate, maintain and secure the website
• Detect or prevent misuse, spam or other security issues

We do not use information submitted through the enquiry form for purposes unrelated to your interaction with #jointheGRID without an appropriate reason or consent where required.

When you submit the website enquiry form, the information you provide is transmitted to #jointheGRID through our website and email infrastructure.

The enquiry may be delivered to authorised #jointheGRID email accounts so that a member of the team can respond.

Your submitted email address may be used as the reply address for that communication.

The website provides links that allow visitors to contact #jointheGRID through WhatsApp.

If you choose to use WhatsApp, your interaction is also subject to WhatsApp's own terms and privacy practices.

Information you provide through WhatsApp may be used by #jointheGRID to respond to your enquiry and manage the resulting business communication.

The website may use essential technologies required for normal site operation, security and performance.

If analytics, advertising or other nonessential tracking technologies are introduced in the future, this Privacy Policy and any required consent mechanisms should be updated before those technologies are used.

We do not intend to use hidden tracking simply for the purpose of collecting unnecessary personal information.

#jointheGRID does not sell personal information.

Information may be shared with service providers where necessary to operate the website and business, including providers involved in:

• Website hosting
• Email delivery
• Information security
• Website infrastructure
• Technical support

These providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

Information may also be disclosed where required by law, regulation, legal process or a lawful request from an appropriate authority.

Some of the technology services used to operate this website may process or store information outside Trinidad and Tobago.

Where this occurs, reasonable steps are taken to use reputable service providers and appropriate safeguards for the information being processed.

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records, meeting legal or accounting requirements, resolving disputes and protecting the security of our systems.

Information that is no longer required may be deleted, anonymised or otherwise securely disposed of where appropriate.

Reasonable administrative and technical measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

Visitors should therefore avoid submitting passwords, financial credentials or other highly sensitive information through the general enquiry form.

Subject to applicable law, you may contact us to request information about personal information we hold about you or to request that inaccurate information be corrected.

You may also contact us if you have questions about how your personal information has been used or wish to request deletion where appropriate.

Requests may be sent to: support@grid.co.tt

We may need to verify your identity before acting on certain requests.

The website may contain links to third party websites or services.

These may include partner profiles, social platforms, messaging services or other external resources.

#jointheGRID is not responsible for the privacy practices or content of third party websites. Visitors should review the privacy policies of those services when leaving our website.

The #jointheGRID website and services are intended for organisations and business users.

The website is not designed to knowingly collect personal information from children.

This Privacy Policy may be updated when our website, services, technology providers or legal obligations change.

The current version will be published on this page with the date of the latest update.

GRID Ltd.
#jointheGRID
Trinidad and Tobago

Email: support@grid.co.tt

WhatsApp: (868) 483-4959

You may also use our enquiry page.